Last weekend we made our way to the Birmingham Farmers' Market. What a delight to buy produce grown locally. Over time I hope to recognize the growers and sellers and perhaps develop relationships! Coffee and breakfast items were available so one could make a morning of it. Live music and running little kids made the scene festive and alive. In the future I must remember our reusable grocery bags and my coffee mug so less waste will be generated by my purchases.
After a while at the market and a bit of wandering we visited the Cosi in Birmingham for a quick lunch. It was my first time dining at Cosi. Kristin and I both ordered sandwiches. Tasty sandwiches, freshly prepared on thin, salted bread. I was quite pleased that carrots were available as a side in place of the standard potato chips. Healthy options can help folks make healthier food decisions! Thank you, Cosi!
For the negative--the place was a mess. When we first arrived it was fairly busy. By the end of our meal the dining room had cleared out and we saw it was wrecked! Paper waste on the floor, chairs situated haphazardly, empty plates and dirty silverware on several tables, YUCK! We inquired about comment cards and were directed to their website. After sharing our feedback with the woman behind the counter we were told something about tight staffing and having a rush. I understand, really.
Update (7/17/07)
Here's the response from Cosi.
Thank you for your Talk To Us email about your recent visit to Cosi in Birmingham, I am sorry to hear that you did not have a good experience. I can assure you that the dirty dining room you experienced is not how we strive to run our business and we know that our success will only be achieved through meticulously clean restaurants. I will follow up with the restaurant team in Birmingham about your experience to reinforce our standards with the managers and partners.
Please accept my apologies and if you care to forward me an address I can send coupons to enjoy your next meal at this or any of our Cosi locations on us. I hope that you will return soon and I look forward to continuing to serve you.
Thank you for your time and concern - guests such as you who give us honest feedback help us continue to improve Cosi operations.
Sincerely,
[name not published]
District Manager
Team Michigan
Thanks, Cosi! We'll be back!
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2 comments:
Cool! That is a good response. Honestly, though, most of the time that I go to that Cosi location - it is an absolute mess. I have chosen to overlook it on most occassions because I just love that TBM (tomato, basil, mozz) sandwich!
Have you ever checked out the Rochester Farmers Market. It is tiny and only takes a few minutes to walk through...but they have this awesome Waffle Lady!
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