Thursday, June 21, 2007
Thank you, WAB
We dined at Woodward Avenue Brewers last weekend and ordered the chicken and avocado quesadillas along with a salad. The avocado slices were crunchy, not yet ripe, and certainly no good. We brought this to our waitress' attention and she happily put in a rush order for a different type of quesadilla. Thank you! Super response and just the type of service I would expect. Fine job, WAB--see you soon!
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I sent my blog post along to a rep at WAB. Here's her DELIGHTFUL response:
"Thanks so much for passing along the info! I printed it out and posted your blog on our bulletin board for the staff to see. I added my comments to the wait staff (great job handling a problem to a customer's satisfaction) and kitchen staff (be closely aware to the quality/freshness/consistency of all food items going out of the kitchen). I appreciate you giving kudos to the WAB staff. They really do care if something is not right and will do their best to fix the problem.
Thanks so much for coming to Woodward Avenue Brewers and for passing along your comments to me. Hope to see you again soon."
This is FANTASTIC customer service. I'll be happy to reward them with my repeat business!
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