On Saturday the Wall Street Journal shared some surprising news about Sprint. Sprint sent letters to about 1,000 paying customers to let them know they would need to find a new cell phone service provider by the end of the month. The customers receiving this letters were being dumped because of excessive calls to customer service. I guess having a customer call about 25 times a month bothers Sprint. Fielding the the flood of calls from these customers was making it hard for Sprint to earn money on their accounts since they had to put so much forth in customer service hours. Boo-hoo for Sprint. It's a good thing they're not charging customers for the early termination fee.
What can you learn from this? If you want to terminate your contract with Sprint prematurely, call their customer support line daily (at least) and ask really complex questions.
Read the Wall Street Journal article here.
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That is outrageous and funny and irritating. Too bad I have Sprint. Too bad most of those companies are probably that stupid.
And hey, if you like the idea of GR Entrepreneurs Collaborative - start one in Detroit! Feel free to mooch off my idea and language...look it up on Facebook and have at it.
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